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Biography
Jeanne has worked with public and non-profit organizations for almost three decades, with an unfailing passion for true public service and for those who use and depend on those services. She believes those who dedicate their lives to benefiting the world should be treated well and should accomplish their missions with strength, respect, efficiency, and successful outcomes.
Jeanne and her family live in the beautiful Appalachian mountains
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Expertise:
-
Understanding and using complementary
and alternative medicine
- Organization improvement, merger,
change, start-up, and redesign within
single organizations and across multi
organizations and systems
- Board, leadership, management, and
supervisor development
- Retaining excellent employees
- Qualitative and quantitative studies
and needs assessments
- Strategic and business planning
- Project and change management
- Quality and process improvement
- Technical, proposal, and grant
writing
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Recent
Accomplishments:
- Faculty, Middle Management Academy,
National Council for Community
Behavioral Healthcare
- Select Consultant, Alliance for Children and Families
- Grant writing to integrate
acupuncture and nutritional strategies
into addictions treatment
- Workshops and consultation on
integrating spirituality and religion
with treatment
- Training, consultation, and
facilitation of organizational mergers,
consolidations, and affiliations
- Accreditation preparation
- Numerous projects and written
reports related to state-wide behavioral
healthcare system reform
- Presentations and workshops related
to retaining excellent employees
- Re-design state-wide service center
for access, utilization management,
provider management and monitoring
- Project manager and lead-writer for
needs assessment “how-to” guide. Wrote
needs assessments
- Business and strategic planning for
start-up and next generation non-profits
and small businesses
- Integrated duplicative services
across three organizations to increase
consumer access, increase efficiencies,
and prepare for architectural
renovations of shared physical space
- Designed or built numerous provider
networks
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Publications: - Successful Mergers: From Proposal to “I Do”, Alliance for Children and Families Magazine, October 2009
- Columnist and freelance writer, All About Women Magazine, Verve Magazine, 2005 – present
- “Integrating Complementary and
Alternative Medicine in Behavioral
Healthcare,” Behavioral Health Care
Tomorrow, December 2005
- Numerous articles in National
Council for Community Behavioral
Healthcare newsletters
- “Mecklenburg County & the Pursuit of
Excellence,” Published in Public Sector
Quality, CCAN Innovations Group, summer
1992
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Presentations &
Workshops:
- Understanding and Using
Complementary and Alternative
Medicine
- Integrating Spirituality in
Behavioral Healthcare
- Starting or Rejuvenating Your
Organization
- Mergers and Joint
Collaborations
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- Retaining Excellent
Employees
- Leadership, Management, and
Supervision Excellence
- Quality Management in
Behavioral Healthcare
- Organizational Development
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Certifications & Training:
- Acupuncture Detoxification
Specialist, certified 2006
- Resonance Repatterning,
practitioner, 2003 - present
- Homeopathic Medicine, The School of
Homeopathy, 2003-05
- Brain Gym 101, winter 2005
- Classical Chinese Medicine, Jung Tao
School, 2004-05
- Community Mediation, Blue Ridge
Dispute Settlement Center, 2001
- Conference Model for Organizational
Change, The Axelrod Group, 1996
- Interaction Management, Strategies
for High-Involvement Leadership,
Techniques for an Empowered Workforce by
Development Dimensions International,
Inc., 1995
- Organizational Systems Design, The
OSD Alliance, 1994
- Innovating Thinking, Lynne Richards
& Associates, 1994
- Myers-Briggs Type Indicator,
Certified by Association of
Psychological Type, 1992
Graduate Studies:
Clinical
Psychology, University of North Carolina at
Charlotte, 1990-91
Master of Arts:
Political
Science, University of California at Santa
Barbara, 1988
Bachelor of Arts:
Political
Science, University of California at Santa
Barbara, 1982
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Employment and Affiliations
|
President |
Watauga Consulting
Boone, NC, 1996 – present |
|
Senior Consultant |
National Council Consulting Services
National Council for Community Behavioral
Healthcare
1998 – present |
| Select Consultant |
Alliance for Children and Families
2009 - present
|
Freelance Writer
& Columnist |
All About Women
Boone, NC, 2005 - present |
Managed Care
Coordinator |
New River Area Programs for Mental Health,
Developmental Disabilities & Substance Abuse
Services
Boone, NC, 1996 – 1998 |
Outcome Measurement,
QI/QA Project
Manager |
Mecklenburg County Health, Mental Health,
and Community Services
Charlotte, NC 1994 – 1996 |
|
Internal Consultant |
Mecklenburg County Office of Productivity
Improvement
Charlotte, NC 1990 – 1994 |
Coordinator &
Grant Administrator |
Mecklenburg County Youth & Family Services &
Juvenile Court Reasonable Efforts Project
Charlotte, NC, 1988-1990 |
|
Assistant Director |
Citizens Planning Association
Santa Barbara, CA, 1984-86 |
|
Contributing Writer |
News & Review & The Weekly
Santa Barbara, CA, 1984-86 |
Office Manager,
Campaign Assistant |
California Assemblyman Jack O’Connell
Santa Barbara & Sacramento, CA, 1982-84 |
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