Biography
Jeanne has worked with public and non-profit organizations for almost three decades, with an unfailing passion for true public service and for those who use and depend on those services. She believes those who dedicate their lives to benefiting the world should be treated well and should accomplish their missions with strength, respect, efficiency, and successful outcomes. Jeanne and her family live in the beautiful Appalachian mountains

Back to top >>
 

Expertise:

  • Understanding and using complementary and alternative medicine
  • Organization improvement, merger, change, start-up, and redesign within single organizations and across multi organizations and systems
  • Board, leadership, management, and supervisor development
  • Retaining excellent employees
  • Qualitative and quantitative studies and needs assessments
  • Strategic and business planning
  • Project and change management
  • Quality and process improvement
  • Technical, proposal, and grant writing

Back to top >>


Recent Accomplishments:

  • Faculty, Middle Management Academy, National Council for Community Behavioral Healthcare
  • Select Consultant, Alliance for Children and Families
  • Grant writing to integrate acupuncture and nutritional strategies into addictions treatment
  • Workshops and consultation on integrating spirituality and religion with treatment
  • Training, consultation, and facilitation of organizational mergers, consolidations, and affiliations
  • Accreditation preparation
  • Numerous projects and written reports related to state-wide behavioral healthcare system reform
  • Presentations and workshops related to retaining excellent employees
  • Re-design state-wide service center for access, utilization management, provider management and monitoring
  • Project manager and lead-writer for needs assessment “how-to” guide. Wrote needs assessments
  • Business and strategic planning for start-up and next generation non-profits and small businesses
  • Integrated duplicative services across three organizations to increase consumer access, increase efficiencies, and prepare for architectural renovations of shared physical space
  • Designed or built numerous provider networks

Back to top >>


Publications:

  • Successful Mergers:  From Proposal to “I Do”, Alliance for Children and Families Magazine, October 2009
  • Columnist and freelance writer, All About Women Magazine, Verve Magazine, 2005 – present
  • “Integrating Complementary and Alternative Medicine in Behavioral Healthcare,” Behavioral Health Care Tomorrow, December 2005
  • Numerous articles in National Council for Community Behavioral Healthcare newsletters
  • “Mecklenburg County & the Pursuit of Excellence,” Published in Public Sector Quality, CCAN Innovations Group, summer 1992

Back to top >>


Presentations & Workshops:
  • Understanding and Using Complementary and Alternative Medicine
  • Integrating Spirituality in Behavioral Healthcare
  • Starting or Rejuvenating Your Organization
  • Mergers and Joint Collaborations
  • Retaining Excellent Employees
  • Leadership, Management, and Supervision Excellence
  • Quality Management in Behavioral Healthcare
  • Organizational Development

Back to top >>


Certifications & Training:

  • Acupuncture Detoxification Specialist, certified 2006
  • Resonance Repatterning, practitioner, 2003 - present
  • Homeopathic Medicine, The School of Homeopathy, 2003-05
  • Brain Gym 101, winter 2005
  • Classical Chinese Medicine, Jung Tao School, 2004-05
  • Community Mediation, Blue Ridge Dispute Settlement Center, 2001
  • Conference Model for Organizational Change, The Axelrod Group, 1996
  • Interaction Management, Strategies for High-Involvement Leadership, Techniques for an Empowered Workforce by Development Dimensions International, Inc., 1995
  • Organizational Systems Design, The OSD Alliance, 1994
  • Innovating Thinking, Lynne Richards & Associates, 1994
  • Myers-Briggs Type Indicator, Certified by Association of Psychological Type, 1992

Graduate Studies:
Clinical Psychology, University of North Carolina at Charlotte, 1990-91

Master of Arts:
Political Science, University of California at Santa Barbara, 1988

Bachelor of Arts:
Political Science, University of California at Santa Barbara, 1982

Back to top >>


Employment and Affiliations

President Watauga Consulting
Boone, NC, 1996 – present
Senior Consultant National Council Consulting Services
National Council for Community Behavioral Healthcare
1998 – present
Select Consultant Alliance for Children and Families
2009 - present
Freelance Writer
& Columnist
All About Women
Boone, NC, 2005 - present
Managed Care
Coordinator
New River Area Programs for Mental Health, Developmental Disabilities & Substance Abuse Services
Boone, NC, 1996 – 1998
Outcome Measurement,
QI/QA Project Manager
Mecklenburg County Health, Mental Health, and Community Services
Charlotte, NC 1994 – 1996
Internal Consultant Mecklenburg County Office of Productivity Improvement
Charlotte, NC 1990 – 1994
Coordinator &
Grant Administrator
Mecklenburg County Youth & Family Services & Juvenile Court Reasonable Efforts Project
Charlotte, NC, 1988-1990
Assistant Director Citizens Planning Association
Santa Barbara, CA, 1984-86
Contributing Writer News & Review & The Weekly
Santa Barbara, CA, 1984-86
Office Manager,
Campaign Assistant
California Assemblyman Jack O’Connell
Santa Barbara & Sacramento, CA, 1982-84

Back to top >>